Privacy Policy

Last Updated: November 6, 2025

Aqua Drone is committed to protecting your privacy and securing your personal information. In our Privacy Policy, we explain how we collect, use, disclose, and safeguard your information when you visit aquadronepro.com or use our drone-based exterior cleaning services. Read this policy carefully to learn more about how we handle your personal information.

1. Information We Collect

Our website and services collect many types of information from and about you in order to offer you the best possible service.

• Personal Information: When you request a quote, schedule services, or contact us, we may collect personal information from you. We collect your name, email address, phone number, mailing address, and billing information. From commercial clients, we also collect financial information, tax identification numbers, and names of authorized representatives.
• Property Information: To determine the type and extent of cleaning we require, we collect information about the property or structure at hand, including the address, building specifications, height, surface types, access points, and any special conditions or hazards.
• Service Information: We keep records of the services we provide, including dates, types of cleaning, areas we serviced, equipment we used, and any problems encountered. We use this information to maintain quality standards and respond to concerns as quickly as possible.
• Technical Information: Your IP address, browser type, device information, operating system, referring URL, pages viewed, and time and date are collected when you visit our site. These data are collected using cookies and tracking technologies.
• Communication Records: We keep track of all correspondence, including emails, phone calls, and text messages. Its purpose is to improve customer service and maintain accurate business records.

2. How We Use Your Information

We collect information in order to provide better service to you and improve your experience.

We collect information about you so we can provide you with quotes, schedule services, provide the cleaning services you request, process payments, and communicate with you about your service requests. In this way, our FAA Part 107 pilots are able to plan safe and effective drone operations tailored to meet your specific requirements.

We use your information to analyze customer preferences, service outcomes, and operational efficiency to improve our services. Our team uses this data to enhance cleaning techniques, upgrade equipment, and train personnel.

We use your contact information to send you important communications about your services, such as appointment confirmations, service updates, weather-related rescheduling, and safety alerts. Our company may also send you information about new services, special offers, and industry trends with your consent.

Information collected through our website helps us identify technical problems, improve website functionality, and enhance the user experience. The data is usually analyzed in aggregate form without identifying individuals.

3. Information Sharing and Disclosure

The information you provide us will never be sold, rented, or traded to a third party. Your information may, however, be shared under limited circumstances.

• Service Providers: We collaborate with carefully selected third-party organizations that support our business operations, such as financial transaction processors, tax and accounting professionals, insurance underwriters, and technical infrastructure providers. You can trust these organizations to keep your information confidential and use it exclusively for authorized business purposes.
• Legal Requirements: We may need to disclose your information to comply with applicable laws, legal proceedings such as subpoenas or court orders, or government inquiries. Information may also be shared when we determine it's necessary to assert or defend our legal rights, protect individuals from harm, investigate suspected fraud, or fulfill regulatory compliance requirements.
• Business Transfers: In the event that Aqua Drone is involved in a merger, acquisition, sale of assets, or other business transfer, your personal information may become part of the transferred assets. You will be notified if any such change affects your personal information.
• With Your Consent: If you give us explicit permission, we can share your information with third parties, such as property managers, building owners, and other stakeholders.

4. Data Security

The information we collect from you is protected against unauthorized access, disclosure, alteration, and destruction. Our security systems are protected by secure servers, encrypted data transmissions, restricted access to personal information, and regular security assessments.

However, no method of transmission or electronic storage is completely secure. We strive to protect your personal information, but we cannot guarantee its absolute security. We require that you keep passwords and account credentials confidential.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage and improve your browsing experience. Cookies are used to remember your preferences and to determine how you use our services. You can set your browser to reject all cookies or indicate when cookies should be sent. Some features on our website may not work if you disable cookies.

6. Your Privacy Rights

Personal information rights may vary according to your location. These rights may include the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information under certain circumstances, object to or restrict certain processing of your data, and withdraw consent where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that certain information may be exempt from such requests in some circumstances, such as when we need to retain it for legal compliance or to establish, exercise, or defend legal claims.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of personal information, and the right to opt out of the sale of personal information. Aqua Drone does not sell personal information. For more information about your California privacy rights or to submit a request, please contact us.

9. Changes to This Privacy Policy

Depending on our practices, technology, legal requirements, and other factors, we may update our Privacy Policy. We will revise the effective date as soon as the new policy is posted. Using our services after changes are posted constitutes acceptance of the updated policy. This Privacy Policy should be reviewed periodically.

10. Contact Us

Please feel free to contact us if you have any questions, concerns, or requests about this Privacy Policy:

Aqua Drone
Phone: 760-454-1807
Email: jim@aquadronepro.com

Upon receiving your inquiry, we will respond promptly and address your concerns.